Why would a user not receive a Login email?

Rarely, a user may not receive a magic link email immediately after requesting one. This is usually due to a spam filter holding onto the email before eventually displaying it in the user's inbox.

Personal email

Adding our sending domain noreply@trymagic.com to one's email contacts list should solve the problem.

Corporate email

Asking the user to have their IT team add our noreply@trymagic.com email domain to their internal allowlist should prevent emails from being held up by the spam filters.

If neither of these methods work, please reach out to us! It's possible that the user has accidentally reported one of our messages as spam, resulting in our SMTP provider being unable to deliver any additional emails to their address. We can contact our provider and have the user's email address reactivated.